We're here to help you get the most out of Coach Vault.
For anything about your training, nutrition, check-ins, or goals, message your coach directly inside the app. They know your program and can respond fastest.
Having trouble with the app itself, a crash, a bug, a feature not working the way it should? Email us and we'll get back to you as quickly as we can.
When you email, please include: your name, the email on your Coach Vault account, the device you're using (e.g. iPhone 15), and a short description of the issue. A screenshot helps too.
Questions about your coaching plan, payments, or your signed coaching contract? Contact your coach directly, or email admin@getcoachvault.com.
On the login screen, tap “Forgot password?” and we'll email you a reset link.
To cancel your coaching, open the app, go to Settings, then Help & Support, and tap “Looking to cancel your coaching?” to send your team a request. This does not stop your payments on its own. Your team will confirm and sort out the details with you.
To have your personal data deleted, mention it in that request, or email admin@getcoachvault.com with “Delete my account” in the subject line. We will action it for you.
Coach Vault is operated by Coach Vault Pty Ltd, Australia.